This statistic shows the aspects of the vehicle dealership experience that British consumers disliked the most during their purchase in 2018. It can be noted that too much paperwork was the most unappealing aspect of the dealership experience for British consumers.
Aspects of vehicle dealership experience British consumers enjoyed the least during purchase in 2018
Characteristic
Share of respondents
Too much paperwork
48%
Location
33%
Pricing issues/haggling
31%
Lack of availability/stock
31%
Overall purchase experience took too long
28%
Pushy sales person
27%
Poor technology/digital tools
19%
Poor demonstration of in-vehicle features/technology
18%
Poor dealer responsiveness to emails/texts/phone calls
15%
Poor showroom/dealership condition
15%
Dealer did not have access to information already provided
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Deloitte. (February 1, 2018). Aspects of vehicle dealership experience British consumers enjoyed the least during purchase in 2018 [Graph]. In Statista. Retrieved November 13, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/922235/aspects-of-dealership-experience-british-consumers-disliked-most/
Deloitte. "Aspects of vehicle dealership experience British consumers enjoyed the least during purchase in 2018." Chart. February 1, 2018. Statista. Accessed November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/922235/aspects-of-dealership-experience-british-consumers-disliked-most/
Deloitte. (2018). Aspects of vehicle dealership experience British consumers enjoyed the least during purchase in 2018. Statista. Statista Inc.. Accessed: November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/922235/aspects-of-dealership-experience-british-consumers-disliked-most/
Deloitte. "Aspects of Vehicle Dealership Experience British Consumers Enjoyed The Least during Purchase in 2018." Statista, Statista Inc., 1 Feb 2018, https://www-statista-com.ezproxy.canberra.edu.au/statistics/922235/aspects-of-dealership-experience-british-consumers-disliked-most/
Deloitte, Aspects of vehicle dealership experience British consumers enjoyed the least during purchase in 2018 Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/922235/aspects-of-dealership-experience-british-consumers-disliked-most/ (last visited November 13, 2024)
Aspects of vehicle dealership experience British consumers enjoyed the least during purchase in 2018 [Graph], Deloitte, February 1, 2018. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/922235/aspects-of-dealership-experience-british-consumers-disliked-most/
