This statistic shows the aspects of the vehicle dealership experience that Italian consumers disliked the most during their purchase in 2018. It can be noted that too much paperwork was the most unappealing aspect of the dealership experience for Italian consumers.
Aspects of vehicle dealership experience Italian consumers enjoyed the least during purchase in 2018
Characteristic
Share of respondents
Too much paperwork
48%
Location
33%
Poor technology/digital tools
29%
Lack of availability/stock
29%
Overall purchase experience took too long
24%
Poor demonstration of in-vehicle features/technology
23%
Pricing issues/haggling
21%
Poor dealer responsiveness to emails/texts/phone calls
21%
Poor showroom/dealership condition
17%
Dealer did not have access to information already provided
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Deloitte. (February 1, 2018). Aspects of vehicle dealership experience Italian consumers enjoyed the least during purchase in 2018 [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/922233/aspects-of-dealership-experience-italian-consumers-disliked-most/
Deloitte. "Aspects of vehicle dealership experience Italian consumers enjoyed the least during purchase in 2018." Chart. February 1, 2018. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/922233/aspects-of-dealership-experience-italian-consumers-disliked-most/
Deloitte. (2018). Aspects of vehicle dealership experience Italian consumers enjoyed the least during purchase in 2018. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/922233/aspects-of-dealership-experience-italian-consumers-disliked-most/
Deloitte. "Aspects of Vehicle Dealership Experience Italian Consumers Enjoyed The Least during Purchase in 2018." Statista, Statista Inc., 1 Feb 2018, https://www-statista-com.ezproxy.canberra.edu.au/statistics/922233/aspects-of-dealership-experience-italian-consumers-disliked-most/
Deloitte, Aspects of vehicle dealership experience Italian consumers enjoyed the least during purchase in 2018 Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/922233/aspects-of-dealership-experience-italian-consumers-disliked-most/ (last visited November 10, 2024)
Aspects of vehicle dealership experience Italian consumers enjoyed the least during purchase in 2018 [Graph], Deloitte, February 1, 2018. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/922233/aspects-of-dealership-experience-italian-consumers-disliked-most/
