Digital customer service channels that use AI in the Netherlands in 2018
This statistic shows the results of a survey question on which digital customer service channels in the Netherlands use artificial intelligence in 2018. The respondents indicated that AI was used for their own app or website, but less on other channels. 41 percent of the respondents said, for example, they used AI on Live Chat.
According to a 2017 survey, most people in the Netherlands indicate they are fine with the use of a virtual assistant or chatbot in case of simple questions, but they prefer an actual person should questions become more difficult.
According to a 2017 survey, most people in the Netherlands indicate they are fine with the use of a virtual assistant or chatbot in case of simple questions, but they prefer an actual person should questions become more difficult.
