This statistic displays the type of issues customers complained to the telecommunications providers about, by category of complaint and type of service, in the United Kingdom (UK). With the exception of broadband, billing and customer service issues make up the largest proportion of complaints across each sector. For the broadband sector, service issues accounted for more complaints than other categories.
Complaints to telecommunications and pay-TV providers in the United Kingdom (UK), by category 2018
All who complained about each service in the past 6 months
Method of interview
Online survey
Supplementary notes
Base figures:
-Landline (1,933)
-Mobile (3,027)
-Broadband (2,898)
Pay TV (1,659)
Question originally asked as: And thinking of the most recent complaint you had to contact [company] about, which one of the following categories did the issue fall into? Was it to do with…
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Ofcom. (April 30, 2019). Complaints to telecommunications and pay-TV providers in the United Kingdom (UK), by category 2018 [Graph]. In Statista. Retrieved November 13, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/910332/reasons-for-telco-complaints/
Ofcom. "Complaints to telecommunications and pay-TV providers in the United Kingdom (UK), by category 2018." Chart. April 30, 2019. Statista. Accessed November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/910332/reasons-for-telco-complaints/
Ofcom. (2019). Complaints to telecommunications and pay-TV providers in the United Kingdom (UK), by category 2018. Statista. Statista Inc.. Accessed: November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/910332/reasons-for-telco-complaints/
Ofcom. "Complaints to Telecommunications and Pay-tv Providers in The United Kingdom (Uk), by Category 2018." Statista, Statista Inc., 30 Apr 2019, https://www-statista-com.ezproxy.canberra.edu.au/statistics/910332/reasons-for-telco-complaints/
Ofcom, Complaints to telecommunications and pay-TV providers in the United Kingdom (UK), by category 2018 Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/910332/reasons-for-telco-complaints/ (last visited November 13, 2024)
Complaints to telecommunications and pay-TV providers in the United Kingdom (UK), by category 2018 [Graph], Ofcom, April 30, 2019. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/910332/reasons-for-telco-complaints/
