66 percent of Bank of Ireland's Northern Irish customers in 2020 would recommend the bank's online and mobile services to friend and family. 54 percent would recommend the overall service quality, and 58 percent would recommend the overdraft services.
Bank of Ireland current account customer satisfaction in Northern Ireland in 2020, by service
* Approximately 500 customers a year are surveyed across Northern Ireland and the Republic of Ireland for each provider; results are only published where at least 100 customers have provided an eligible score for that service in the survey period.
The source phrased the questions as the following" how likely they would be to recommend their provider’s [...] services to friends and family"
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Ipsos MORI. (August 17, 2020). Bank of Ireland current account customer satisfaction in Northern Ireland in 2020, by service [Graph]. In Statista. Retrieved September 20, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/899191/customer-satisfaction-of-bank-of-ireland-customers-in-northern-ireland/
Ipsos MORI. "Bank of Ireland current account customer satisfaction in Northern Ireland in 2020, by service." Chart. August 17, 2020. Statista. Accessed September 20, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/899191/customer-satisfaction-of-bank-of-ireland-customers-in-northern-ireland/
Ipsos MORI. (2020). Bank of Ireland current account customer satisfaction in Northern Ireland in 2020, by service. Statista. Statista Inc.. Accessed: September 20, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/899191/customer-satisfaction-of-bank-of-ireland-customers-in-northern-ireland/
Ipsos MORI. "Bank of Ireland Current Account Customer Satisfaction in Northern Ireland in 2020, by Service." Statista, Statista Inc., 17 Aug 2020, https://www-statista-com.ezproxy.canberra.edu.au/statistics/899191/customer-satisfaction-of-bank-of-ireland-customers-in-northern-ireland/
Ipsos MORI, Bank of Ireland current account customer satisfaction in Northern Ireland in 2020, by service Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/899191/customer-satisfaction-of-bank-of-ireland-customers-in-northern-ireland/ (last visited September 20, 2024)
Bank of Ireland current account customer satisfaction in Northern Ireland in 2020, by service [Graph], Ipsos MORI, August 17, 2020. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/899191/customer-satisfaction-of-bank-of-ireland-customers-in-northern-ireland/
