Customer service was the most mentioned theme in online reviews of multifamily properties in 2023. Close to 61 percent of reviews mentioned customer service, followed by 24 percent mentioning maintenance service. Some of the websites where renters review properties are Google, ApartmentRatings, Modern Message, ApartmentGuide.com, and Rent.com. Google accounted for the largest share of reviews, whereas Modern Message had the most positive reviews in 2023.
Most commonly mentioned themes in multifamily rental property reviews in the United States as of 2023
Based on an analysis of approximately 13 million reviews of over 130,945 multifamily properties listed across different review sites and Internet Listing Services (ILSs). About 93 percent of these properties had at least one review.
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J Turner Research. (April 24, 2024). Most commonly mentioned themes in multifamily rental property reviews in the United States as of 2023 [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/898904/number-of-online-review-websites-per-property-usa/
J Turner Research. "Most commonly mentioned themes in multifamily rental property reviews in the United States as of 2023." Chart. April 24, 2024. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/898904/number-of-online-review-websites-per-property-usa/
J Turner Research. (2024). Most commonly mentioned themes in multifamily rental property reviews in the United States as of 2023. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/898904/number-of-online-review-websites-per-property-usa/
J Turner Research. "Most Commonly Mentioned Themes in Multifamily Rental Property Reviews in The United States as of 2023." Statista, Statista Inc., 24 Apr 2024, https://www-statista-com.ezproxy.canberra.edu.au/statistics/898904/number-of-online-review-websites-per-property-usa/
J Turner Research, Most commonly mentioned themes in multifamily rental property reviews in the United States as of 2023 Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/898904/number-of-online-review-websites-per-property-usa/ (last visited November 10, 2024)
Most commonly mentioned themes in multifamily rental property reviews in the United States as of 2023 [Graph], J Turner Research, April 24, 2024. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/898904/number-of-online-review-websites-per-property-usa/
