Between July 2023 and July 2024, the customer satisfaction index in the United Kingdom (UK) had remained similar in most sectors. That said, customer satisfaction was a little bit lower in 2024 across the board. The country's telecommunications and media sector dropped by about two points compared to one year earlier.
Customer satisfaction with industry sectors in the United Kingdom (UK) in 2023 and 2024
* The source adds the following information: "Index scores are expressed as a number out of 100. The UKCSI score for each organisation is the average of all of its customers’ satisfaction scores, multiplied by 10, with a weighting applied reflecting the priority score for each measure. The sector score is the mean average of all responses for that sector, multiplied by 10. The overall UKCSI is based on the mean average of each sector’s score."
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Institute of Customer Service. (July 8, 2024). Customer satisfaction with industry sectors in the United Kingdom (UK) in 2023 and 2024 [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/879013/customer-satisfaction-by-industry-sector-united-kingdom-uk/
Institute of Customer Service. "Customer satisfaction with industry sectors in the United Kingdom (UK) in 2023 and 2024." Chart. July 8, 2024. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/879013/customer-satisfaction-by-industry-sector-united-kingdom-uk/
Institute of Customer Service. (2024). Customer satisfaction with industry sectors in the United Kingdom (UK) in 2023 and 2024. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/879013/customer-satisfaction-by-industry-sector-united-kingdom-uk/
Institute of Customer Service. "Customer Satisfaction with Industry Sectors in The United Kingdom (Uk) in 2023 and 2024." Statista, Statista Inc., 8 Jul 2024, https://www-statista-com.ezproxy.canberra.edu.au/statistics/879013/customer-satisfaction-by-industry-sector-united-kingdom-uk/
Institute of Customer Service, Customer satisfaction with industry sectors in the United Kingdom (UK) in 2023 and 2024 Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/879013/customer-satisfaction-by-industry-sector-united-kingdom-uk/ (last visited November 10, 2024)
Customer satisfaction with industry sectors in the United Kingdom (UK) in 2023 and 2024 [Graph], Institute of Customer Service, July 8, 2024. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/879013/customer-satisfaction-by-industry-sector-united-kingdom-uk/
