The top three banks with the highest customer satisfaction in Great Britain in 2022 were all online banks. The bank with the highest share of customers who were likely to recommend it to friends and family was Monzo, along with Starling Bank, reaching 81 percent of customers, respectively. First Direct ranked third, with 78 percent.
Share of people who would recommend their personal bank account provider to friends or family in Great Britain in 2022, by provider
The source adds the following information: "Customers with personal current accounts were asked how likely they would be to recommend their provider, their provider’s online and mobile banking services, services in branches and overdraft
services to friends and family."
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Ipsos MORI. (August 2, 2022). Share of people who would recommend their personal bank account provider to friends or family in Great Britain in 2022, by provider [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/876127/current-account-customer-satisfaction-great-britain/
Ipsos MORI. "Share of people who would recommend their personal bank account provider to friends or family in Great Britain in 2022, by provider." Chart. August 2, 2022. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/876127/current-account-customer-satisfaction-great-britain/
Ipsos MORI. (2022). Share of people who would recommend their personal bank account provider to friends or family in Great Britain in 2022, by provider. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/876127/current-account-customer-satisfaction-great-britain/
Ipsos MORI. "Share of People Who Would Recommend Their Personal Bank Account Provider to Friends or Family in Great Britain in 2022, by Provider." Statista, Statista Inc., 2 Aug 2022, https://www-statista-com.ezproxy.canberra.edu.au/statistics/876127/current-account-customer-satisfaction-great-britain/
Ipsos MORI, Share of people who would recommend their personal bank account provider to friends or family in Great Britain in 2022, by provider Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/876127/current-account-customer-satisfaction-great-britain/ (last visited November 10, 2024)
Share of people who would recommend their personal bank account provider to friends or family in Great Britain in 2022, by provider [Graph], Ipsos MORI, August 2, 2022. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/876127/current-account-customer-satisfaction-great-britain/
