This statistics displays the reasons why customers in the United Kingdom (UK) contacted live agents in call centers, rather than continuing to try to solve an issue online. Desire for the reassurance of another human played a significant role in people switching from searching online to calling a live agent, with none of the respondents disagreeing that this was a motivating factor to their customers.
Reasons why users in the United Kingdom (UK) moved from web self-service to live telephony service in 2017
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ContactBabel. (November 11, 2017). Reasons why users in the United Kingdom (UK) moved from web self-service to live telephony service in 2017 [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/862083/reasons-why-users-uk-move-from-web-self-service-to-live-telephony/
ContactBabel. "Reasons why users in the United Kingdom (UK) moved from web self-service to live telephony service in 2017." Chart. November 11, 2017. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/862083/reasons-why-users-uk-move-from-web-self-service-to-live-telephony/
ContactBabel. (2017). Reasons why users in the United Kingdom (UK) moved from web self-service to live telephony service in 2017. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/862083/reasons-why-users-uk-move-from-web-self-service-to-live-telephony/
ContactBabel. "Reasons Why Users in The United Kingdom (Uk) Moved from Web Self-service to Live Telephony Service in 2017." Statista, Statista Inc., 11 Nov 2017, https://www-statista-com.ezproxy.canberra.edu.au/statistics/862083/reasons-why-users-uk-move-from-web-self-service-to-live-telephony/
ContactBabel, Reasons why users in the United Kingdom (UK) moved from web self-service to live telephony service in 2017 Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/862083/reasons-why-users-uk-move-from-web-self-service-to-live-telephony/ (last visited November 10, 2024)
Reasons why users in the United Kingdom (UK) moved from web self-service to live telephony service in 2017 [Graph], ContactBabel, November 11, 2017. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/862083/reasons-why-users-uk-move-from-web-self-service-to-live-telephony/
