In 2023, the industry with the longest live chat wait time was telecommunications, with customers waiting on average over two minutes per chat. The industry with the shortest wait tie was media, entertainment, and recreation, with an average wait of roughly two seconds.
Customer wait time when using live chat worldwide in 2023, by industry
(in seconds)
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Comm100. (January 26, 2024). Customer wait time when using live chat worldwide in 2023, by industry (in seconds) [Graph]. In Statista. Retrieved November 13, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/818698/customer-wait-time-when-using-live-chat-worldwide-by-industry/
Comm100. "Customer wait time when using live chat worldwide in 2023, by industry (in seconds)." Chart. January 26, 2024. Statista. Accessed November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/818698/customer-wait-time-when-using-live-chat-worldwide-by-industry/
Comm100. (2024). Customer wait time when using live chat worldwide in 2023, by industry (in seconds). Statista. Statista Inc.. Accessed: November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/818698/customer-wait-time-when-using-live-chat-worldwide-by-industry/
Comm100. "Customer Wait Time When Using Live Chat Worldwide in 2023, by Industry (in Seconds)." Statista, Statista Inc., 26 Jan 2024, https://www-statista-com.ezproxy.canberra.edu.au/statistics/818698/customer-wait-time-when-using-live-chat-worldwide-by-industry/
Comm100, Customer wait time when using live chat worldwide in 2023, by industry (in seconds) Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/818698/customer-wait-time-when-using-live-chat-worldwide-by-industry/ (last visited November 13, 2024)
Customer wait time when using live chat worldwide in 2023, by industry (in seconds) [Graph], Comm100, January 26, 2024. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/818698/customer-wait-time-when-using-live-chat-worldwide-by-industry/
