This statistic shows the number of times customers in the United States typically need to engage with a company before a customer service issue or inquiry is resolved as of April 2017, by communication channel. During the survey, 27 percent of the respondents stated that they typically need to engage with companies two times via phone before their issue or inquiry is resolved.
How many times do you typically need to engage with a company on the following channels before a customer service issue or inquiry is resolved?
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
The Northridge Group. (July 31, 2017). How many times do you typically need to engage with a company on the following channels before a customer service issue or inquiry is resolved? [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/816756/contact-times-it-takes-for-customer-service-to-resolve-issues-by-channel-us/
The Northridge Group. "How many times do you typically need to engage with a company on the following channels before a customer service issue or inquiry is resolved?." Chart. July 31, 2017. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/816756/contact-times-it-takes-for-customer-service-to-resolve-issues-by-channel-us/
The Northridge Group. (2017). How many times do you typically need to engage with a company on the following channels before a customer service issue or inquiry is resolved?. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/816756/contact-times-it-takes-for-customer-service-to-resolve-issues-by-channel-us/
The Northridge Group. "How Many times Do You Typically Need to Engage with a Company on The following Channels before a Customer Service Issue or Inquiry Is Resolved?." Statista, Statista Inc., 31 Jul 2017, https://www-statista-com.ezproxy.canberra.edu.au/statistics/816756/contact-times-it-takes-for-customer-service-to-resolve-issues-by-channel-us/
The Northridge Group, How many times do you typically need to engage with a company on the following channels before a customer service issue or inquiry is resolved? Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/816756/contact-times-it-takes-for-customer-service-to-resolve-issues-by-channel-us/ (last visited November 10, 2024)
How many times do you typically need to engage with a company on the following channels before a customer service issue or inquiry is resolved? [Graph], The Northridge Group, July 31, 2017. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/816756/contact-times-it-takes-for-customer-service-to-resolve-issues-by-channel-us/
