Easiest-to-use customer service channels in U.S. 2022

Published by
Raphael Bohne,
Dec 1, 2023
In 2022, the communication channel that was considered to be the easiest to use in customer service in the United States was a chat with an agent. 61 percent of respondents chose this as their answer, whereas only 23 percent stated a live video chat was the easiest communication channel to use.

Communication channels easy to use in customer service in the United States in 2022

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Release date

November 2022

Region

United States

Survey time period

July 2022

Number of respondents

1,000 respondents

Age group

18 years and older

Special properties

respondents who selected "easy" or "very easy".

Method of interview

Online survey

Supplementary notes

Multiple answers were possible.

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Market overview

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5

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Digital trends

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Topics

Customer service in the U.S.Call center services industry in the U.S.Telecommunications services
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