This survey shows the share of customers in the U.S. and worldwide by their opinion about customer service getting better in 2018. During the survey, 58 percent of respondents from the United States stated that they think customer service is getting better.
Do you feel the quality of customer service is getting better or worse?
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Microsoft. (March 14, 2019). Do you feel the quality of customer service is getting better or worse? [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/810469/customers-opinion-about-customer-service-getting-better/
Microsoft. "Do you feel the quality of customer service is getting better or worse?." Chart. March 14, 2019. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/810469/customers-opinion-about-customer-service-getting-better/
Microsoft. (2019). Do you feel the quality of customer service is getting better or worse?. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/810469/customers-opinion-about-customer-service-getting-better/
Microsoft. "Do You Feel The Quality of Customer Service Is Getting Better or Worse?." Statista, Statista Inc., 14 Mar 2019, https://www-statista-com.ezproxy.canberra.edu.au/statistics/810469/customers-opinion-about-customer-service-getting-better/
Microsoft, Do you feel the quality of customer service is getting better or worse? Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/810469/customers-opinion-about-customer-service-getting-better/ (last visited November 10, 2024)
Do you feel the quality of customer service is getting better or worse? [Graph], Microsoft, March 14, 2019. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/810469/customers-opinion-about-customer-service-getting-better/
