Share of customers by if they have used a self-service portal U.S.& worldwide 2017

Published by
Raphael Bohne,
Jul 6, 2022
This survey shows the share of customers by if they have used a self-service support portal for customer service in the U.S. and worldwide as of 2017. During the survey, 79 percent of respondents from the United States stated that they have used a self-service support portal for customer service.

Have you ever used a self-service support portal for customer service?

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Release date

August 2017

Region

Worldwide, United States

Survey time period

2017

Age group

18 years and older

Supplementary notes

Respondents base: global survey (n=5,000).
The source did not specify the number of U.S. respondents.

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