This survey shows the share of customers by if the self-service support portal for customer service helped them solve their issue in the U.S. and worldwide as of 2017. During the survey, 78 percent of respondents from the United States stated that they found the response they were looking for.
If you have used a self-service support portal for customer service, did you find the response you were looking for?
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Microsoft. (August 1, 2017). If you have used a self-service support portal for customer service, did you find the response you were looking for? [Graph]. In Statista. Retrieved September 20, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/810332/share-of-customers-by-if-self-service-helped-with-their-issue/
Microsoft. "If you have used a self-service support portal for customer service, did you find the response you were looking for?." Chart. August 1, 2017. Statista. Accessed September 20, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/810332/share-of-customers-by-if-self-service-helped-with-their-issue/
Microsoft. (2017). If you have used a self-service support portal for customer service, did you find the response you were looking for?. Statista. Statista Inc.. Accessed: September 20, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/810332/share-of-customers-by-if-self-service-helped-with-their-issue/
Microsoft. "If You Have Used a Self-service Support Portal for Customer Service, Did You Find The Response You Were Looking For?." Statista, Statista Inc., 1 Aug 2017, https://www-statista-com.ezproxy.canberra.edu.au/statistics/810332/share-of-customers-by-if-self-service-helped-with-their-issue/
Microsoft, If you have used a self-service support portal for customer service, did you find the response you were looking for? Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/810332/share-of-customers-by-if-self-service-helped-with-their-issue/ (last visited September 20, 2024)
If you have used a self-service support portal for customer service, did you find the response you were looking for? [Graph], Microsoft, August 1, 2017. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/810332/share-of-customers-by-if-self-service-helped-with-their-issue/