This survey shows the ways in which customers initiated customer service interaction in the U.S. and worldwide as of 2017. During the survey, 49 percent of respondents from the United States stated that their customer service interaction typically begins online.
When engaging with customer service, do you try to use self service first, or do you immediately engage with an agent?
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Microsoft. (March 14, 2019). When engaging with customer service, do you try to use self service first, or do you immediately engage with an agent? [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/810299/ways-in-which-customers-initiate-customer-service-interaction/
Microsoft. "When engaging with customer service, do you try to use self service first, or do you immediately engage with an agent?." Chart. March 14, 2019. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/810299/ways-in-which-customers-initiate-customer-service-interaction/
Microsoft. (2019). When engaging with customer service, do you try to use self service first, or do you immediately engage with an agent?. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/810299/ways-in-which-customers-initiate-customer-service-interaction/
Microsoft. "When Engaging with Customer Service, Do You Try to Use Self Service First, or Do You Immediately Engage with An Agent?." Statista, Statista Inc., 14 Mar 2019, https://www-statista-com.ezproxy.canberra.edu.au/statistics/810299/ways-in-which-customers-initiate-customer-service-interaction/
Microsoft, When engaging with customer service, do you try to use self service first, or do you immediately engage with an agent? Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/810299/ways-in-which-customers-initiate-customer-service-interaction/ (last visited November 10, 2024)
When engaging with customer service, do you try to use self service first, or do you immediately engage with an agent? [Graph], Microsoft, March 14, 2019. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/810299/ways-in-which-customers-initiate-customer-service-interaction/
