This statistic illustrates the share of customers contacting customer support worldwide in 2018, by preferred communication channel. In that year, 20 percent of customers stated that they prefer to contact customer service via email.
Which of the following customer service channels do you prefer?
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Microsoft. (March 14, 2019). Which of the following customer service channels do you prefer? [Graph]. In Statista. Retrieved September 20, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/809769/customer-service-contact-by-communication-channel/
Microsoft. "Which of the following customer service channels do you prefer?." Chart. March 14, 2019. Statista. Accessed September 20, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/809769/customer-service-contact-by-communication-channel/
Microsoft. (2019). Which of the following customer service channels do you prefer?. Statista. Statista Inc.. Accessed: September 20, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/809769/customer-service-contact-by-communication-channel/
Microsoft. "Which of The following Customer Service Channels Do You Prefer?." Statista, Statista Inc., 14 Mar 2019, https://www-statista-com.ezproxy.canberra.edu.au/statistics/809769/customer-service-contact-by-communication-channel/
Microsoft, Which of the following customer service channels do you prefer? Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/809769/customer-service-contact-by-communication-channel/ (last visited September 20, 2024)
Which of the following customer service channels do you prefer? [Graph], Microsoft, March 14, 2019. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/809769/customer-service-contact-by-communication-channel/