This survey shows the share of customers by if they have higher expectations for customer service today than they had one year ago in 2018. During the survey, 56 percent of respondents from the United States stated that they have higher expectations for customer service today than they had one year ago.
Do you have higher expectations for customer service today than you had one year ago?
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Microsoft. (March 14, 2019). Do you have higher expectations for customer service today than you had one year ago? [Graph]. In Statista. Retrieved September 20, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/808400/change-in-customers-customer-service-expectations-in-the-last-year/
Microsoft. "Do you have higher expectations for customer service today than you had one year ago?." Chart. March 14, 2019. Statista. Accessed September 20, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/808400/change-in-customers-customer-service-expectations-in-the-last-year/
Microsoft. (2019). Do you have higher expectations for customer service today than you had one year ago?. Statista. Statista Inc.. Accessed: September 20, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/808400/change-in-customers-customer-service-expectations-in-the-last-year/
Microsoft. "Do You Have Higher Expectations for Customer Service Today than You Had One Year Ago?." Statista, Statista Inc., 14 Mar 2019, https://www-statista-com.ezproxy.canberra.edu.au/statistics/808400/change-in-customers-customer-service-expectations-in-the-last-year/
Microsoft, Do you have higher expectations for customer service today than you had one year ago? Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/808400/change-in-customers-customer-service-expectations-in-the-last-year/ (last visited September 20, 2024)
Do you have higher expectations for customer service today than you had one year ago? [Graph], Microsoft, March 14, 2019. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/808400/change-in-customers-customer-service-expectations-in-the-last-year/