This statistic shows the result of a survey on the predicted percentage change in utilization of customer service options in the following year in Denmark as of 2017. Calculated from the answers of the respondent, online customer services are predicted to grow by 23 percent in the following year, whereas the usage of customer services in call centers will decrease by 7 percent.
Predicted percentage change in utilization of customer service options in the following year in Denmark as of 2017
This statistic is based on a survey of 1,031 respondents aged 18 years and older, consulted via computer-assisted web interviews.
The original question was phrased by the source as follows: "Hvordan tror du dit brug af kundeservice vil se ud om et år - mere, mindre eller uændret?"
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Wilke. (March 15, 2017). Predicted percentage change in utilization of customer service options in the following year in Denmark as of 2017 [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/806782/predicted-percentage-change-in-utilization-of-customer-service-options-in-denmark/
Wilke. "Predicted percentage change in utilization of customer service options in the following year in Denmark as of 2017." Chart. March 15, 2017. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/806782/predicted-percentage-change-in-utilization-of-customer-service-options-in-denmark/
Wilke. (2017). Predicted percentage change in utilization of customer service options in the following year in Denmark as of 2017. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/806782/predicted-percentage-change-in-utilization-of-customer-service-options-in-denmark/
Wilke. "Predicted Percentage Change in Utilization of Customer Service Options in The following Year in Denmark as of 2017." Statista, Statista Inc., 15 Mar 2017, https://www-statista-com.ezproxy.canberra.edu.au/statistics/806782/predicted-percentage-change-in-utilization-of-customer-service-options-in-denmark/
Wilke, Predicted percentage change in utilization of customer service options in the following year in Denmark as of 2017 Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/806782/predicted-percentage-change-in-utilization-of-customer-service-options-in-denmark/ (last visited November 10, 2024)
Predicted percentage change in utilization of customer service options in the following year in Denmark as of 2017 [Graph], Wilke, March 15, 2017. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/806782/predicted-percentage-change-in-utilization-of-customer-service-options-in-denmark/
