This statistic shows the preferences of customers who interact with customer services online, between a chatbot or virtual assistant and a live customer service representative, as of 2017. At the time of the survey, 80 percent of customers indicated they would prefer to interact with a real person rather than an intelligent robot or chatbot.
Customer preferences for online chat service between live person or a virtual chatbot, as of 2017
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Pega. (April 13, 2017). Customer preferences for online chat service between live person or a virtual chatbot, as of 2017 [Graph]. In Statista. Retrieved November 13, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/716864/worldwide-customer-preference-for-online-chat-interaction/
Pega. "Customer preferences for online chat service between live person or a virtual chatbot, as of 2017." Chart. April 13, 2017. Statista. Accessed November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/716864/worldwide-customer-preference-for-online-chat-interaction/
Pega. (2017). Customer preferences for online chat service between live person or a virtual chatbot, as of 2017. Statista. Statista Inc.. Accessed: November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/716864/worldwide-customer-preference-for-online-chat-interaction/
Pega. "Customer Preferences for Online Chat Service between Live Person or a Virtual Chatbot, as of 2017." Statista, Statista Inc., 13 Apr 2017, https://www-statista-com.ezproxy.canberra.edu.au/statistics/716864/worldwide-customer-preference-for-online-chat-interaction/
Pega, Customer preferences for online chat service between live person or a virtual chatbot, as of 2017 Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/716864/worldwide-customer-preference-for-online-chat-interaction/ (last visited November 13, 2024)
Customer preferences for online chat service between live person or a virtual chatbot, as of 2017 [Graph], Pega, April 13, 2017. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/716864/worldwide-customer-preference-for-online-chat-interaction/
