This statistic shows the share of selected major companies using online customer service features in Norway in 2020, by type of feature. In that year, online customer profiles were a commonly utilized feature among the surveyed companies, 97 percent of the companies having them on their website. 63 percent of companies also used a real-time chat service. Call-back services were more seldom used by businesses in Norway.
Share of major companies using online customer service features in Norway in 2020, by type of feature
75 prominent Norwegian companies from nine different industries*
Supplementary notes
* The source adds the following information:
"The following selection criteria have been used to identify the companies to include in the study:
• Significant turnover
• Decision-making mainly in Norway
• No more than one brand in the same in the same industry per company"
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
BearingPoint. (March 3, 2021). Share of major companies using online customer service features in Norway in 2020, by type of feature [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/715157/share-of-selected-major-companies-using-online-customer-service-features-in-norway/
BearingPoint. "Share of major companies using online customer service features in Norway in 2020, by type of feature." Chart. March 3, 2021. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/715157/share-of-selected-major-companies-using-online-customer-service-features-in-norway/
BearingPoint. (2021). Share of major companies using online customer service features in Norway in 2020, by type of feature. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/715157/share-of-selected-major-companies-using-online-customer-service-features-in-norway/
BearingPoint. "Share of Major Companies Using Online Customer Service Features in Norway in 2020, by Type of Feature." Statista, Statista Inc., 3 Mar 2021, https://www-statista-com.ezproxy.canberra.edu.au/statistics/715157/share-of-selected-major-companies-using-online-customer-service-features-in-norway/
BearingPoint, Share of major companies using online customer service features in Norway in 2020, by type of feature Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/715157/share-of-selected-major-companies-using-online-customer-service-features-in-norway/ (last visited November 10, 2024)
Share of major companies using online customer service features in Norway in 2020, by type of feature [Graph], BearingPoint, March 3, 2021. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/715157/share-of-selected-major-companies-using-online-customer-service-features-in-norway/
