This statistic gives information on the results of a survey conducted in Italy in 2016 and 2017. The survey's aim was to find out whether customers were satisfied with the customer service of the Italian regional railway company Trenord, operating in Lombardy. As of the survey period, 75 percent of the interviewed customers declared to be satisfied with the customer support provided by the company via call center or through My-Link, an internet service thanks to which customers can follow their railway routes in real time.
Share of customers satisfied with the customer service of the regional railway company Trenord in Italy in 2016 and 2017, by aspect
The level of satisfaction was assessed according to a scale within the range of 1 (not at all satisfied) to 10 (completely satisfied). The data shown in the this statistic takes into account customer satisfaction rates equal or superior to 6.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Trenord. (February 25, 2018). Share of customers satisfied with the customer service of the regional railway company Trenord in Italy in 2016 and 2017, by aspect [Graph]. In Statista. Retrieved November 13, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/699005/customer-satisfaction-with-customer-service-of-trenord-in-italy/
Trenord. "Share of customers satisfied with the customer service of the regional railway company Trenord in Italy in 2016 and 2017, by aspect." Chart. February 25, 2018. Statista. Accessed November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/699005/customer-satisfaction-with-customer-service-of-trenord-in-italy/
Trenord. (2018). Share of customers satisfied with the customer service of the regional railway company Trenord in Italy in 2016 and 2017, by aspect. Statista. Statista Inc.. Accessed: November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/699005/customer-satisfaction-with-customer-service-of-trenord-in-italy/
Trenord. "Share of Customers Satisfied with The Customer Service of The Regional Railway Company Trenord in Italy in 2016 and 2017, by Aspect." Statista, Statista Inc., 25 Feb 2018, https://www-statista-com.ezproxy.canberra.edu.au/statistics/699005/customer-satisfaction-with-customer-service-of-trenord-in-italy/
Trenord, Share of customers satisfied with the customer service of the regional railway company Trenord in Italy in 2016 and 2017, by aspect Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/699005/customer-satisfaction-with-customer-service-of-trenord-in-italy/ (last visited November 13, 2024)
Share of customers satisfied with the customer service of the regional railway company Trenord in Italy in 2016 and 2017, by aspect [Graph], Trenord, February 25, 2018. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/699005/customer-satisfaction-with-customer-service-of-trenord-in-italy/
