This statistic shows the Net Promoter Score of property and casualty insurance customers in selected countries worldwide in 2017, by channel. In the United States, the NPS of customers who interacted with their P&C insurance company in-person or phone-only was eight, whereas it was seven for those who used multiple channels.
Net Promoter Score of property and casualty insurance customers in selected countries worldwide in 2017, by channel
from 20 countries: Australia, Brazil, Canada, China, France, Germany, Hong Kong, Indonesia, Italy, Japan, Malaysia, Mexico, the Netherlands, Poland, Singapore, South Korea, Spain, Switzerland, the UK and the US
Method of interview
Panel survey
Supplementary notes
Net Promoter Score is a method to gauge customer loyalty used by Bain & Company.
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Bain & Company. (September 14, 2017). Net Promoter Score of property and casualty insurance customers in selected countries worldwide in 2017, by channel [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/692479/nps-of-pandc-customers-in-selected-countries-globally-by-channel/
Bain & Company. "Net Promoter Score of property and casualty insurance customers in selected countries worldwide in 2017, by channel." Chart. September 14, 2017. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/692479/nps-of-pandc-customers-in-selected-countries-globally-by-channel/
Bain & Company. (2017). Net Promoter Score of property and casualty insurance customers in selected countries worldwide in 2017, by channel. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/692479/nps-of-pandc-customers-in-selected-countries-globally-by-channel/
Bain & Company. "Net Promoter Score of Property and Casualty Insurance Customers in Selected Countries Worldwide in 2017, by Channel." Statista, Statista Inc., 14 Sep 2017, https://www-statista-com.ezproxy.canberra.edu.au/statistics/692479/nps-of-pandc-customers-in-selected-countries-globally-by-channel/
Bain & Company, Net Promoter Score of property and casualty insurance customers in selected countries worldwide in 2017, by channel Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/692479/nps-of-pandc-customers-in-selected-countries-globally-by-channel/ (last visited November 10, 2024)
Net Promoter Score of property and casualty insurance customers in selected countries worldwide in 2017, by channel [Graph], Bain & Company, September 14, 2017. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/692479/nps-of-pandc-customers-in-selected-countries-globally-by-channel/
