This statistic illustrates the share of companies with online customer support in the Netherlands in 2016, by platform. During the surveyed period in 2016, roughly 45 percent of the responding organizations indicated they use YouTube for web customer support.
Which platforms or social media are used for online customer support?*
Dutch organizations; B2C, B2B, for profit and non-profit organizations
Method of interview
Online survey
Supplementary notes
* This question was phrased by the source as follows: "What are the networks on which webcare is active?" The question was originally phrased by the source in Dutch as follows: "Wat zijn de netwerken waarop webcare actief is?"
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Marketingfacts.nl. (January 26, 2017). Which platforms or social media are used for online customer support?* [Graph]. In Statista. Retrieved September 20, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/687912/share-of-companies-with-webcare-in-the-netherlands-by-social-network/
Marketingfacts.nl. "Which platforms or social media are used for online customer support?*." Chart. January 26, 2017. Statista. Accessed September 20, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/687912/share-of-companies-with-webcare-in-the-netherlands-by-social-network/
Marketingfacts.nl. (2017). Which platforms or social media are used for online customer support?*. Statista. Statista Inc.. Accessed: September 20, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/687912/share-of-companies-with-webcare-in-the-netherlands-by-social-network/
Marketingfacts.nl. "Which Platforms or Social Media Are Used for Online Customer Support?*." Statista, Statista Inc., 26 Jan 2017, https://www-statista-com.ezproxy.canberra.edu.au/statistics/687912/share-of-companies-with-webcare-in-the-netherlands-by-social-network/
Marketingfacts.nl, Which platforms or social media are used for online customer support?* Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/687912/share-of-companies-with-webcare-in-the-netherlands-by-social-network/ (last visited September 20, 2024)
Which platforms or social media are used for online customer support?* [Graph], Marketingfacts.nl, January 26, 2017. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/687912/share-of-companies-with-webcare-in-the-netherlands-by-social-network/