A quick service restaurant drive thru is where a customer can place their order, pay and be served all while remaining in their vehicle. This typically takes place through speakers and windows, allowing for speedier customer service. In 2020, 89 percent of respondents in the U.S. were highly or somewhat satisfied with the speed of service and the friendliness of staff at Wendy's drive thru service. Meanwhile, the services that respondents were least satisfied with were menu item availability and order accuracy, with 87 percent being highly or somewhat satisfied.
Customer satisfaction at Dunkin' drive thrus in the United States in 2020, by service type
Characteristic
Share of respondents who were highly or somewhat satisfied
the figures represent the percentage of customers who were highly or somewhat satisfied by brand drive-thru experiences; all participants were screened to include those who had at least one drive-thru occasion in the last 30 days
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QSR magazine. (October 1, 2020). Customer satisfaction at Dunkin' drive thrus in the United States in 2020, by service type [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/650689/service-attributes-in-dunkin-donuts-drive-thrus-us/
QSR magazine. "Customer satisfaction at Dunkin' drive thrus in the United States in 2020, by service type." Chart. October 1, 2020. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/650689/service-attributes-in-dunkin-donuts-drive-thrus-us/
QSR magazine. (2020). Customer satisfaction at Dunkin' drive thrus in the United States in 2020, by service type. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/650689/service-attributes-in-dunkin-donuts-drive-thrus-us/
QSR magazine. "Customer Satisfaction at Dunkin' Drive Thrus in The United States in 2020, by Service Type." Statista, Statista Inc., 1 Oct 2020, https://www-statista-com.ezproxy.canberra.edu.au/statistics/650689/service-attributes-in-dunkin-donuts-drive-thrus-us/
QSR magazine, Customer satisfaction at Dunkin' drive thrus in the United States in 2020, by service type Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/650689/service-attributes-in-dunkin-donuts-drive-thrus-us/ (last visited November 10, 2024)
Customer satisfaction at Dunkin' drive thrus in the United States in 2020, by service type [Graph], QSR magazine, October 1, 2020. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/650689/service-attributes-in-dunkin-donuts-drive-thrus-us/
