This statistic displays the type of issues for mobile service users when contacting service provider in the United Kingdom (UK) in 2018. The majority of respondents, which corresponded to 40 percent, contacted their provider about billing and customer service issues.
Share of issues customers contacted their mobile service providers for in the United Kingdom (UK) in 2018
All who complained about mobile services in the past 6 months
Method of interview
Online survey
Supplementary notes
This question was phrased by the source as follows: "And thinking of the most recent complaint you had to contact [company] about, which one of the following categories did the issue fall into? Was it to do with…"
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Ofcom. (April 30, 2019). Share of issues customers contacted their mobile service providers for in the United Kingdom (UK) in 2018 [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/648410/reasons-for-contacting-mobile-service-providers-in-the-uk/
Ofcom. "Share of issues customers contacted their mobile service providers for in the United Kingdom (UK) in 2018." Chart. April 30, 2019. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/648410/reasons-for-contacting-mobile-service-providers-in-the-uk/
Ofcom. (2019). Share of issues customers contacted their mobile service providers for in the United Kingdom (UK) in 2018. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/648410/reasons-for-contacting-mobile-service-providers-in-the-uk/
Ofcom. "Share of Issues Customers Contacted Their Mobile Service Providers for in The United Kingdom (Uk) in 2018." Statista, Statista Inc., 30 Apr 2019, https://www-statista-com.ezproxy.canberra.edu.au/statistics/648410/reasons-for-contacting-mobile-service-providers-in-the-uk/
Ofcom, Share of issues customers contacted their mobile service providers for in the United Kingdom (UK) in 2018 Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/648410/reasons-for-contacting-mobile-service-providers-in-the-uk/ (last visited November 10, 2024)
Share of issues customers contacted their mobile service providers for in the United Kingdom (UK) in 2018 [Graph], Ofcom, April 30, 2019. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/648410/reasons-for-contacting-mobile-service-providers-in-the-uk/
