The statistic displays rankings based on customer service experiences of two-wheeler owners in India for the year 2016. Over 75 models by ten makers were evaluated for the study which yielded Hero, Bajaj and Mahindra below the average industry points of 748 on a 1000-point scale.
India's two-wheeler rankings for customer service experience based on brands in 2016
(on a 1,000-point scale)
Characteristic
Customer service index based on a 1,000-point scale
*Rankings for tied brands are in alphabetical order.
KTM and Piaggio are not included in the rankings due to small sample size.
The study was conducted among owners within 12-24 months of purchase between November 2013 and March 2015, who had service experience within three months of evaluation.
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J.D. Power. (April 28, 2016). India's two-wheeler rankings for customer service experience based on brands in 2016 (on a 1,000-point scale) [Graph]. In Statista. Retrieved November 13, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/609254/two-wheeler-customer-service-experience-india/
J.D. Power. "India's two-wheeler rankings for customer service experience based on brands in 2016 (on a 1,000-point scale)." Chart. April 28, 2016. Statista. Accessed November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/609254/two-wheeler-customer-service-experience-india/
J.D. Power. (2016). India's two-wheeler rankings for customer service experience based on brands in 2016 (on a 1,000-point scale). Statista. Statista Inc.. Accessed: November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/609254/two-wheeler-customer-service-experience-india/
J.D. Power. "India's Two-wheeler Rankings for Customer Service Experience Based on Brands in 2016 (on a 1,000-point Scale)." Statista, Statista Inc., 28 Apr 2016, https://www-statista-com.ezproxy.canberra.edu.au/statistics/609254/two-wheeler-customer-service-experience-india/
J.D. Power, India's two-wheeler rankings for customer service experience based on brands in 2016 (on a 1,000-point scale) Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/609254/two-wheeler-customer-service-experience-india/ (last visited November 13, 2024)
India's two-wheeler rankings for customer service experience based on brands in 2016 (on a 1,000-point scale) [Graph], J.D. Power, April 28, 2016. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/609254/two-wheeler-customer-service-experience-india/
