This statistic shows the planned and currently supported services by global contact centers worldwide in 2016. Of the contact centers surveyed, 52.4 percent supported social media contact services in 2016, with a further 23.7 percent planning to implement the service within a year.
What service can your contact center support, now and in the future?
* Includes knowledge portals, peer-to-peer systems.
** Includes instant messaging, co-browse.
The source does not specify the age of respondents or date of survey, the date give is the date of publication.
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Dimension Data. (June 17, 2016). What service can your contact center support, now and in the future? [Graph]. In Statista. Retrieved September 20, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/587666/services-supported-by-contact-centers-worldwide/
Dimension Data. "What service can your contact center support, now and in the future?." Chart. June 17, 2016. Statista. Accessed September 20, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/587666/services-supported-by-contact-centers-worldwide/
Dimension Data. (2016). What service can your contact center support, now and in the future?. Statista. Statista Inc.. Accessed: September 20, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/587666/services-supported-by-contact-centers-worldwide/
Dimension Data. "What Service Can Your Contact Center Support, Now and in The Future?." Statista, Statista Inc., 17 Jun 2016, https://www-statista-com.ezproxy.canberra.edu.au/statistics/587666/services-supported-by-contact-centers-worldwide/
Dimension Data, What service can your contact center support, now and in the future? Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/587666/services-supported-by-contact-centers-worldwide/ (last visited September 20, 2024)
What service can your contact center support, now and in the future? [Graph], Dimension Data, June 17, 2016. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/587666/services-supported-by-contact-centers-worldwide/