This statistic shows the responsesin 2015 and 2016 to the survey question: "Which problems have you experienced while shopping online?" During the survey period in 2015, seven percent of Dutch online shoppers said they had difficulties to find information about the warranty or legal rights when they were making an online purchase.
Which problems have you experienced while shopping online?*
Characteristic
2015
2016
Total problems
40%
42%
Delivery took longer than indicated
23%
23%
Technical problems when ordering or paying via internet
12%
12%
Wrong goods were delivered or goods were damaged
9%
9%
Difficulties with finding information about warranty and legal rights
7%
8%
Another problem
5%
7%
Filing a complaint was difficult or the complaint or financial compensation was not handled properly
6%
7%
The company did not deliver goods or services in the Netherlands
4%
6%
Actual costs were higher than indicated
3%
4%
Fraud, e.g. no delivery or creditcard information abuse
individuals who made an online purchase in the previous 12 months
Method of interview
Computer-assisted telephone interviews (CATI)
Supplementary notes
* Source notes the respondents were "asked if they have experienced one of the following problems in the past 12 months previous to the survey when purchasing good or services online."
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Centraal Bureau voor de Statistiek. (December 20, 2016). Which problems have you experienced while shopping online?* [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/556591/leading-problems-while-online-shopping-in-the-netherlands/
Centraal Bureau voor de Statistiek. "Which problems have you experienced while shopping online?*." Chart. December 20, 2016. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/556591/leading-problems-while-online-shopping-in-the-netherlands/
Centraal Bureau voor de Statistiek. (2016). Which problems have you experienced while shopping online?*. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/556591/leading-problems-while-online-shopping-in-the-netherlands/
Centraal Bureau voor de Statistiek. "Which Problems Have You Experienced While Shopping Online?*." Statista, Statista Inc., 20 Dec 2016, https://www-statista-com.ezproxy.canberra.edu.au/statistics/556591/leading-problems-while-online-shopping-in-the-netherlands/
Centraal Bureau voor de Statistiek, Which problems have you experienced while shopping online?* Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/556591/leading-problems-while-online-shopping-in-the-netherlands/ (last visited November 10, 2024)
Which problems have you experienced while shopping online?* [Graph], Centraal Bureau voor de Statistiek, December 20, 2016. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/556591/leading-problems-while-online-shopping-in-the-netherlands/
