This statistic shows businesses in German retail trade ranked by customer satisfaction as per the OC&C-Proposition-Index in 2021. In the period of consideration, dm had the highest customer satisfaction score at 86.17 points.
Businesses in retail trade ranked by customer satisfaction as per OC&C-Proposition-Index in Germany in 2021
The OC&C-Proposition-Index illustrates findings from an online consumer survey conducted worldwide. It is based on responses from 40,000 (4,885 in Germany) consumers to service promises made by over 700 retail trade businesses (of which over 83 were German; source does not specify origin of other businesses). The overall index score (0 to 100 points) is based on individual scores concerning price, quality, product range, shopping experience, service, price-performance-ration, consumer-friendly use, being fashionable, customer trust, reliability and sustainability.
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LZ. (November 4, 2021). Businesses in retail trade ranked by customer satisfaction as per OC&C-Proposition-Index in Germany in 2021 [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/501279/customer-satisfaction-with-retailers-in-germany/
LZ. "Businesses in retail trade ranked by customer satisfaction as per OC&C-Proposition-Index in Germany in 2021." Chart. November 4, 2021. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/501279/customer-satisfaction-with-retailers-in-germany/
LZ. (2021). Businesses in retail trade ranked by customer satisfaction as per OC&C-Proposition-Index in Germany in 2021. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/501279/customer-satisfaction-with-retailers-in-germany/
LZ. "Businesses in Retail Trade Ranked by Customer Satisfaction as per Oc&c-proposition-index in Germany in 2021." Statista, Statista Inc., 4 Nov 2021, https://www-statista-com.ezproxy.canberra.edu.au/statistics/501279/customer-satisfaction-with-retailers-in-germany/
LZ, Businesses in retail trade ranked by customer satisfaction as per OC&C-Proposition-Index in Germany in 2021 Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/501279/customer-satisfaction-with-retailers-in-germany/ (last visited November 10, 2024)
Businesses in retail trade ranked by customer satisfaction as per OC&C-Proposition-Index in Germany in 2021 [Graph], LZ, November 4, 2021. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/501279/customer-satisfaction-with-retailers-in-germany/
