This statistic shows the main reasons of unexpectedly high bills in the mobile phone market in the United Kingdom as of May 2014. In 2014, according to the mobile phone customers, incorrect charges were the reason for 11 percent of the unexpectedly high bills.
Main reasons for unexpectedly high bills in the mobile phone market in the United Kingdom as of May 2014
mobile bill payers who experienced bill-shock in a 12 month period
Method of interview
Face-to-face interview
Supplementary notes
* Other reasons (each stated by 1-3 respondents) include: late payment, receiving text/SMS, mis-sold/mis-leading information, data more expensive, calls to TV line, SIM hacked, roaming in Northern Ireland ** 2014 based on aggregated data collected between July 2013 and May 2014 reporting incidence of bill-shock within the 12 month period between May 2013-April 2014.
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Ofcom. (September 1, 2014). Main reasons for unexpectedly high bills in the mobile phone market in the United Kingdom as of May 2014 [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/467632/reasons-for-unexpectedly-high-bills-in-the-mobile-market-in-the-uk/
Ofcom. "Main reasons for unexpectedly high bills in the mobile phone market in the United Kingdom as of May 2014." Chart. September 1, 2014. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/467632/reasons-for-unexpectedly-high-bills-in-the-mobile-market-in-the-uk/
Ofcom. (2014). Main reasons for unexpectedly high bills in the mobile phone market in the United Kingdom as of May 2014. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/467632/reasons-for-unexpectedly-high-bills-in-the-mobile-market-in-the-uk/
Ofcom. "Main Reasons for Unexpectedly High Bills in The Mobile Phone Market in The United Kingdom as of May 2014." Statista, Statista Inc., 1 Sep 2014, https://www-statista-com.ezproxy.canberra.edu.au/statistics/467632/reasons-for-unexpectedly-high-bills-in-the-mobile-market-in-the-uk/
Ofcom, Main reasons for unexpectedly high bills in the mobile phone market in the United Kingdom as of May 2014 Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/467632/reasons-for-unexpectedly-high-bills-in-the-mobile-market-in-the-uk/ (last visited November 10, 2024)
Main reasons for unexpectedly high bills in the mobile phone market in the United Kingdom as of May 2014 [Graph], Ofcom, September 1, 2014. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/467632/reasons-for-unexpectedly-high-bills-in-the-mobile-market-in-the-uk/
