This statistic shows the ways in which hoteliers followed up guest reviews on major review sites worldwide as of October 2014. During the survey, 61 percent of hotel industry professionals said that all reviews were replied to in due time.
How are reviews followed up on major review sites?
Characteristic
Share of respondents
Reviews are discussed internally and appropriate actions taken
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
World Tourism Organization (UN Tourism). (October 6, 2014). How are reviews followed up on major review sites? [Graph]. In Statista. Retrieved November 13, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/326498/responses-of-hoteliers-to-online-guest-reviews-worldwide/
World Tourism Organization (UN Tourism). "How are reviews followed up on major review sites?." Chart. October 6, 2014. Statista. Accessed November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/326498/responses-of-hoteliers-to-online-guest-reviews-worldwide/
World Tourism Organization (UN Tourism). (2014). How are reviews followed up on major review sites?. Statista. Statista Inc.. Accessed: November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/326498/responses-of-hoteliers-to-online-guest-reviews-worldwide/
World Tourism Organization (UN Tourism). "How Are Reviews Followed up on Major Review Sites?." Statista, Statista Inc., 6 Oct 2014, https://www-statista-com.ezproxy.canberra.edu.au/statistics/326498/responses-of-hoteliers-to-online-guest-reviews-worldwide/
World Tourism Organization (UN Tourism), How are reviews followed up on major review sites? Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/326498/responses-of-hoteliers-to-online-guest-reviews-worldwide/ (last visited November 13, 2024)
How are reviews followed up on major review sites? [Graph], World Tourism Organization (UN Tourism), October 6, 2014. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/326498/responses-of-hoteliers-to-online-guest-reviews-worldwide/
