This statistic shows the most important customer service attributes among consumers in China in 2012. During the survey, 83 percent of the respondents stated that they found it an important service attribute that employees were friendly and polite.
Most important customer service attributes among Chinese consumers in 2012
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Accenture. (February 28, 2013). Most important customer service attributes among Chinese consumers in 2012 [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/294946/china-most-important-customer-service-attributes/
Accenture. "Most important customer service attributes among Chinese consumers in 2012." Chart. February 28, 2013. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/294946/china-most-important-customer-service-attributes/
Accenture. (2013). Most important customer service attributes among Chinese consumers in 2012. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/294946/china-most-important-customer-service-attributes/
Accenture. "Most Important Customer Service Attributes among Chinese Consumers in 2012." Statista, Statista Inc., 28 Feb 2013, https://www-statista-com.ezproxy.canberra.edu.au/statistics/294946/china-most-important-customer-service-attributes/
Accenture, Most important customer service attributes among Chinese consumers in 2012 Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/294946/china-most-important-customer-service-attributes/ (last visited November 10, 2024)
Most important customer service attributes among Chinese consumers in 2012 [Graph], Accenture, February 28, 2013. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/294946/china-most-important-customer-service-attributes/
