This survey details the responses of contact center executives as to the total amount of daily idle time (wait time between calls) per employee. Some 27 percent of respondents stated that each employee has on average less than 15 minutes of idle time per day.
Amount of daily idle time of contact center staff (wait between calls), per employee in 2011
This data relates to customer relationship management (CRM) initiatives. Contact centers encompass call centers, help desks and customer service centers.
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Unisphere Media. (August 24, 2011). Amount of daily idle time of contact center staff (wait between calls), per employee in 2011 [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/234923/call-center-staff-idle-time-wait-time-between-calls/
Unisphere Media. "Amount of daily idle time of contact center staff (wait between calls), per employee in 2011." Chart. August 24, 2011. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/234923/call-center-staff-idle-time-wait-time-between-calls/
Unisphere Media. (2011). Amount of daily idle time of contact center staff (wait between calls), per employee in 2011. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/234923/call-center-staff-idle-time-wait-time-between-calls/
Unisphere Media. "Amount of Daily Idle Time of Contact Center Staff (Wait between Calls), per Employee in 2011." Statista, Statista Inc., 24 Aug 2011, https://www-statista-com.ezproxy.canberra.edu.au/statistics/234923/call-center-staff-idle-time-wait-time-between-calls/
Unisphere Media, Amount of daily idle time of contact center staff (wait between calls), per employee in 2011 Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/234923/call-center-staff-idle-time-wait-time-between-calls/ (last visited November 10, 2024)
Amount of daily idle time of contact center staff (wait between calls), per employee in 2011 [Graph], Unisphere Media, August 24, 2011. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/234923/call-center-staff-idle-time-wait-time-between-calls/
