This survey details the responses of contact center executives as to how customer inquiries are handled in their company. Some 20 percent of respondents stated that inquiries are handled by a separate, dedicated team.
How are customer web chat / email-based inquiries handled in your company?*
This data relates to customer relationship management (CRM) initiatives. Contact centers encompass call centers, help desks and customer service centers.
* Multiple responses permitted
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Unisphere Media. (August 24, 2011). How are customer web chat / email-based inquiries handled in your company?* [Graph]. In Statista. Retrieved November 13, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/234913/call-center-customer-responses/
Unisphere Media. "How are customer web chat / email-based inquiries handled in your company?*." Chart. August 24, 2011. Statista. Accessed November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/234913/call-center-customer-responses/
Unisphere Media. (2011). How are customer web chat / email-based inquiries handled in your company?*. Statista. Statista Inc.. Accessed: November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/234913/call-center-customer-responses/
Unisphere Media. "How Are Customer Web Chat / Email-based Inquiries Handled in Your Company?*." Statista, Statista Inc., 24 Aug 2011, https://www-statista-com.ezproxy.canberra.edu.au/statistics/234913/call-center-customer-responses/
Unisphere Media, How are customer web chat / email-based inquiries handled in your company?* Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/234913/call-center-customer-responses/ (last visited November 13, 2024)
How are customer web chat / email-based inquiries handled in your company?* [Graph], Unisphere Media, August 24, 2011. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/234913/call-center-customer-responses/
