This survey shows U.S. consumers' opinions on companies' responses over social media channels to inquiries or complaints in 2012. Some 60 percent of respondents stated that they felt companies' performance in this area had improved.
In the past year, have companies generally improved or worsened in terms of how quickly you feel they respond to you over social media channels surrounding a general inquiry or complaint?
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American Express. (May 2, 2012). In the past year, have companies generally improved or worsened in terms of how quickly you feel they respond to you over social media channels surrounding a general inquiry or complaint? [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/225304/us-company-responses-via-social-media/
American Express. "In the past year, have companies generally improved or worsened in terms of how quickly you feel they respond to you over social media channels surrounding a general inquiry or complaint?." Chart. May 2, 2012. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/225304/us-company-responses-via-social-media/
American Express. (2012). In the past year, have companies generally improved or worsened in terms of how quickly you feel they respond to you over social media channels surrounding a general inquiry or complaint?. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/225304/us-company-responses-via-social-media/
American Express. "In The past Year, Have Companies Generally Improved or Worsened in Terms of How Quickly You Feel They Respond to You over Social Media Channels Surrounding a General Inquiry or Complaint?." Statista, Statista Inc., 2 May 2012, https://www-statista-com.ezproxy.canberra.edu.au/statistics/225304/us-company-responses-via-social-media/
American Express, In the past year, have companies generally improved or worsened in terms of how quickly you feel they respond to you over social media channels surrounding a general inquiry or complaint? Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/225304/us-company-responses-via-social-media/ (last visited November 10, 2024)
In the past year, have companies generally improved or worsened in terms of how quickly you feel they respond to you over social media channels surrounding a general inquiry or complaint? [Graph], American Express, May 2, 2012. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/225304/us-company-responses-via-social-media/
