The statistic shows the distribution of U.S. consumers by their opinion on how the economy has effected the quality of the customer service of companies from 2010 to 2014. In 2011, 32 percent of respondents considered that businesses focus on customer service had improved.
Opinion of U.S. consumers on how the current economy effects customer service from 2010 to 2014*
Characteristic
Businesses' attitudes towards customers service have not changed
Businesses have increased their focus on providing good customer service
Businesses pay less attention to providing good customer service
* This question was phrased by the source as follows: "In this current economy, do you think that...?"
Percentage points not shown represent respondents who were not sure.
The source did not provide data for 2013.
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American Express. (October 29, 2014). Opinion of U.S. consumers on how the current economy effects customer service from 2010 to 2014* [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/224663/us-customer-service-trend/
American Express. "Opinion of U.S. consumers on how the current economy effects customer service from 2010 to 2014* ." Chart. October 29, 2014. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/224663/us-customer-service-trend/
American Express. (2014). Opinion of U.S. consumers on how the current economy effects customer service from 2010 to 2014* . Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/224663/us-customer-service-trend/
American Express. "Opinion of U.S. Consumers on How The Current Economy Effects Customer Service from 2010 to 2014* ." Statista, Statista Inc., 29 Oct 2014, https://www-statista-com.ezproxy.canberra.edu.au/statistics/224663/us-customer-service-trend/
American Express, Opinion of U.S. consumers on how the current economy effects customer service from 2010 to 2014* Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/224663/us-customer-service-trend/ (last visited November 10, 2024)
Opinion of U.S. consumers on how the current economy effects customer service from 2010 to 2014* [Graph], American Express, October 29, 2014. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/224663/us-customer-service-trend/
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