Between 2013 and 2024, complaints from Goldman Sachs customers rose significantly. In the third quarter of 2024, the bank received over 1,150 consumer complaints, an increase of around 150 from the previous quarter. This rapid rise in complaints is likely due to Goldman Sachs’s shift from focusing primarily on investment banking and institutional clients to expanding into consumer banking. The launch of its consumer banking platform in 2016 introduced more consumers to the bank, likely contributing to the growth in complaints over time.
Quarterly number of consumer complaints against Goldman Sachs reported to the Consumer Financial Protection Bureau (CFPB) in the United States from 1st quarter 2013 to 3rd quarter 2024
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Consumer Financial Protection Bureau. (October 28, 2024). Quarterly number of consumer complaints against Goldman Sachs reported to the Consumer Financial Protection Bureau (CFPB) in the United States from 1st quarter 2013 to 3rd quarter 2024 [Graph]. In Statista. Retrieved November 13, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1500496/goldman-sachs-consumer-complaints-quarterly/
Consumer Financial Protection Bureau. "Quarterly number of consumer complaints against Goldman Sachs reported to the Consumer Financial Protection Bureau (CFPB) in the United States from 1st quarter 2013 to 3rd quarter 2024." Chart. October 28, 2024. Statista. Accessed November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1500496/goldman-sachs-consumer-complaints-quarterly/
Consumer Financial Protection Bureau. (2024). Quarterly number of consumer complaints against Goldman Sachs reported to the Consumer Financial Protection Bureau (CFPB) in the United States from 1st quarter 2013 to 3rd quarter 2024. Statista. Statista Inc.. Accessed: November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1500496/goldman-sachs-consumer-complaints-quarterly/
Consumer Financial Protection Bureau. "Quarterly Number of Consumer Complaints against Goldman Sachs Reported to The Consumer Financial Protection Bureau (Cfpb) in The United States from 1st Quarter 2013 to 3rd Quarter 2024." Statista, Statista Inc., 28 Oct 2024, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1500496/goldman-sachs-consumer-complaints-quarterly/
Consumer Financial Protection Bureau, Quarterly number of consumer complaints against Goldman Sachs reported to the Consumer Financial Protection Bureau (CFPB) in the United States from 1st quarter 2013 to 3rd quarter 2024 Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1500496/goldman-sachs-consumer-complaints-quarterly/ (last visited November 13, 2024)
Quarterly number of consumer complaints against Goldman Sachs reported to the Consumer Financial Protection Bureau (CFPB) in the United States from 1st quarter 2013 to 3rd quarter 2024 [Graph], Consumer Financial Protection Bureau, October 28, 2024. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1500496/goldman-sachs-consumer-complaints-quarterly/
