In 2024, the large water utility with the highest customer satisfaction index in the United States was the Gwinnett County Department of Water Resources in the state of Georgia, with a score of 569 points. For the midsize water utilities, the one with the best customer satisfaction was the Irvine Ranch Water District, California, with a score of 592.
Highest water utility residential customer satisfaction index scores in the United States in 2024, by size and region
The study measures satisfaction (on a 1,000-point scale) among residential customers of 92 water utilities that deliver water to populations of at least 400,000 and results are reported for eight geographic regions in two size categories: Midwest Large; Midwest Midsize; Northeast Large; Northeast Midsize; South Large; South Midsize; West Large; and West Midsize. Overall satisfaction is measured by examining eight core dimensions on a poor-to-perfect 6-point rating scale. Individual dimensions measured are (in order of importance): information provided; quality and reliability; level of trust; ease of doing business; total monthly costs; people; resolving problems or complaints; and digital channels.
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J.D. Power. (May 2, 2024). Highest water utility residential customer satisfaction index scores in the United States in 2024, by size and region [Graph]. In Statista. Retrieved November 13, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1499465/water-utility-customer-satisfaction-index-usa/
J.D. Power. "Highest water utility residential customer satisfaction index scores in the United States in 2024, by size and region." Chart. May 2, 2024. Statista. Accessed November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1499465/water-utility-customer-satisfaction-index-usa/
J.D. Power. (2024). Highest water utility residential customer satisfaction index scores in the United States in 2024, by size and region. Statista. Statista Inc.. Accessed: November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1499465/water-utility-customer-satisfaction-index-usa/
J.D. Power. "Highest Water Utility Residential Customer Satisfaction Index Scores in The United States in 2024, by Size and Region." Statista, Statista Inc., 2 May 2024, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1499465/water-utility-customer-satisfaction-index-usa/
J.D. Power, Highest water utility residential customer satisfaction index scores in the United States in 2024, by size and region Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1499465/water-utility-customer-satisfaction-index-usa/ (last visited November 13, 2024)
Highest water utility residential customer satisfaction index scores in the United States in 2024, by size and region [Graph], J.D. Power, May 2, 2024. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1499465/water-utility-customer-satisfaction-index-usa/
