In 2023, the majority of contact center workers in the United States agreed artificial intelligence (AI) improved customer service. Just over 30 percent of respondents, however, stated that AI made work more stressful when it came to training.
Impact of artificial intelligence (AI) on training at contact centers in the United States in 2023
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ResearchGate. (November 18, 2023). Impact of artificial intelligence (AI) on training at contact centers in the United States in 2023 [Graph]. In Statista. Retrieved November 13, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1485226/contact-centers-ai-and-training-us/
ResearchGate. "Impact of artificial intelligence (AI) on training at contact centers in the United States in 2023." Chart. November 18, 2023. Statista. Accessed November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1485226/contact-centers-ai-and-training-us/
ResearchGate. (2023). Impact of artificial intelligence (AI) on training at contact centers in the United States in 2023. Statista. Statista Inc.. Accessed: November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1485226/contact-centers-ai-and-training-us/
ResearchGate. "Impact of Artificial Intelligence (Ai) on Training at Contact Centers in The United States in 2023." Statista, Statista Inc., 18 Nov 2023, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1485226/contact-centers-ai-and-training-us/
ResearchGate, Impact of artificial intelligence (AI) on training at contact centers in the United States in 2023 Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1485226/contact-centers-ai-and-training-us/ (last visited November 13, 2024)
Impact of artificial intelligence (AI) on training at contact centers in the United States in 2023 [Graph], ResearchGate, November 18, 2023. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1485226/contact-centers-ai-and-training-us/
