A survey conducted in the United States in January 2024 shows online shoppers' most appreciated types of customer service. Most of the respondents, around 75 percent, answered that they value prompt replies to their inquiries. The quality of responses and the competency of the associates are also high on the users' list of preferences, with 72 percent and 69 percent, respectively. Only about 12 percent of the respondents consider their previous interactions with customer service reps important.
Most valued type of online customer service interactions in the United States as of January 2024
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Bizrate Insights. (May 11, 2023). Most valued type of online customer service interactions in the United States as of January 2024 [Graph]. In Statista. Retrieved November 13, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1483667/customer-service-interactions-preferences-elements-online/
Bizrate Insights. "Most valued type of online customer service interactions in the United States as of January 2024." Chart. May 11, 2023. Statista. Accessed November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1483667/customer-service-interactions-preferences-elements-online/
Bizrate Insights. (2023). Most valued type of online customer service interactions in the United States as of January 2024. Statista. Statista Inc.. Accessed: November 13, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1483667/customer-service-interactions-preferences-elements-online/
Bizrate Insights. "Most Valued Type of Online Customer Service Interactions in The United States as of January 2024." Statista, Statista Inc., 11 May 2023, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1483667/customer-service-interactions-preferences-elements-online/
Bizrate Insights, Most valued type of online customer service interactions in the United States as of January 2024 Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1483667/customer-service-interactions-preferences-elements-online/ (last visited November 13, 2024)
Most valued type of online customer service interactions in the United States as of January 2024 [Graph], Bizrate Insights, May 11, 2023. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1483667/customer-service-interactions-preferences-elements-online/
