In 2022, around 44 percent of B2B companies in Germany said that the biggest challenge for the customer experience was delivery and tracking. For 33 percent of companies, it was a smooth payment process. This could be due to the website not accepting the customers' preferred method of payment, or perhaps the payment being blocked for various reasons, making it more difficult or impossible for the purchase to be completed.
Biggest challenges for the online customer experience in B2B purchasing in Germany 2022
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Sana. (January 1, 2022). Biggest challenges for the online customer experience in B2B purchasing in Germany 2022 [Graph]. In Statista. Retrieved September 20, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1423761/customer-challenges-b2b-purchasing-germany/
Sana. "Biggest challenges for the online customer experience in B2B purchasing in Germany 2022." Chart. January 1, 2022. Statista. Accessed September 20, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1423761/customer-challenges-b2b-purchasing-germany/
Sana. (2022). Biggest challenges for the online customer experience in B2B purchasing in Germany 2022. Statista. Statista Inc.. Accessed: September 20, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1423761/customer-challenges-b2b-purchasing-germany/
Sana. "Biggest Challenges for The Online Customer Experience in B2b Purchasing in Germany 2022." Statista, Statista Inc., 1 Jan 2022, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1423761/customer-challenges-b2b-purchasing-germany/
Sana, Biggest challenges for the online customer experience in B2B purchasing in Germany 2022 Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1423761/customer-challenges-b2b-purchasing-germany/ (last visited September 20, 2024)
Biggest challenges for the online customer experience in B2B purchasing in Germany 2022 [Graph], Sana, January 1, 2022. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1423761/customer-challenges-b2b-purchasing-germany/