Top strategic priorities at GBS organizations 2023

Published by
Raphael Bohne,
Oct 25, 2023
In 2023, the top strategic priorities at global business service (GBS) organizations were costs and efficiency, with almost 75 percent of those surveyed stating this as their answer. 60 percent of respondents said that a service excellence focus was a top strategic priority for their organization in the same year.

Top strategic priorities for Global Business Service organizations worldwide in 2023

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Release date

February 2023

Region

Worldwide

Survey time period

2023

Supplementary notes

Methodology not provided by the source.

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Overview

6

Challenges

4

Services and initiatives

7

Outlook

4

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