In the fourth quarter of the 2022/23 financial year, customer satisfaction among services operated by Transport for London was highest for the Elizabeth line. The Elizabeth line scored a customer satisfaction level of 82 percent. London Buses and the Docklands Light Railway scored slightly lower at 78 percent.
Passenger satisfaction with Transport for London in the United Kingdom in Q4 2022/23, by service
*Data on customer satisfaction with London Trams is only collected in Q3 of each year. Data included for London Trams reflects survey results from Q3 2022/23.
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Transport for London. (July 6, 2023). Passenger satisfaction with Transport for London in the United Kingdom in Q4 2022/23, by service [Graph]. In Statista. Retrieved September 20, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1413171/transport-for-london-customer-satisfaction-by-service/
Transport for London. "Passenger satisfaction with Transport for London in the United Kingdom in Q4 2022/23, by service." Chart. July 6, 2023. Statista. Accessed September 20, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1413171/transport-for-london-customer-satisfaction-by-service/
Transport for London. (2023). Passenger satisfaction with Transport for London in the United Kingdom in Q4 2022/23, by service. Statista. Statista Inc.. Accessed: September 20, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1413171/transport-for-london-customer-satisfaction-by-service/
Transport for London. "Passenger Satisfaction with Transport for London in The United Kingdom in Q4 2022/23, by Service." Statista, Statista Inc., 6 Jul 2023, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1413171/transport-for-london-customer-satisfaction-by-service/
Transport for London, Passenger satisfaction with Transport for London in the United Kingdom in Q4 2022/23, by service Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1413171/transport-for-london-customer-satisfaction-by-service/ (last visited September 20, 2024)
Passenger satisfaction with Transport for London in the United Kingdom in Q4 2022/23, by service [Graph], Transport for London, July 6, 2023. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1413171/transport-for-london-customer-satisfaction-by-service/
