The share of bank account holders who processed banking matters via online banking (PC or laptop) decreased notably in Canada between 2019 and 2024. According to Statista's Consumer Insights, the share of bank account holders who processed banking affairs via PC or laptop dropped from 65 percent in 2019 to 50 percent in the second quarter of 2024. Despite the downward trend, online banking remained one of the primary methods to process banking affairs in Canada.
Share of bank account holders processing banking matters via online banking (PC or laptop) in Canada from 1st half 2019 to 2nd quarter of 2024
The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)." Multiple selections of the following answers were possible: - In person in a branch - Mobile (smartphone / tablet) - Online (PC / laptop) - Telephone banking - Other - Don't know
The number of respondents differ in each survey update. More information on the methodology can be found here.
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Statista. (July 28, 2024). Share of bank account holders processing banking matters via online banking (PC or laptop) in Canada from 1st half 2019 to 2nd quarter of 2024 [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1396450/online-banking-penetration-in-canada/
Statista. "Share of bank account holders processing banking matters via online banking (PC or laptop) in Canada from 1st half 2019 to 2nd quarter of 2024." Chart. July 28, 2024. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1396450/online-banking-penetration-in-canada/
Statista. (2024). Share of bank account holders processing banking matters via online banking (PC or laptop) in Canada from 1st half 2019 to 2nd quarter of 2024. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1396450/online-banking-penetration-in-canada/
Statista. "Share of Bank Account Holders Processing Banking Matters via Online Banking (Pc or Laptop) in Canada from 1st Half 2019 to 2nd Quarter of 2024." Statista, Statista Inc., 28 Jul 2024, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1396450/online-banking-penetration-in-canada/
Statista, Share of bank account holders processing banking matters via online banking (PC or laptop) in Canada from 1st half 2019 to 2nd quarter of 2024 Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1396450/online-banking-penetration-in-canada/ (last visited November 10, 2024)
Share of bank account holders processing banking matters via online banking (PC or laptop) in Canada from 1st half 2019 to 2nd quarter of 2024 [Graph], Statista, July 28, 2024. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1396450/online-banking-penetration-in-canada/
