Mobile banking was the primary method to process banking matters among bank account holders in the United Kingdom (UK) in the second quarter of 2024. According to Statista's Consumer Insights, the share of bank account holders who processed banking matters on smartphone or tablet was 73 percent. Online banking via PC or laptop ranked second with 40 percent, while less than a third of respondents used branch banking to deal with banking matters. The popularity of branch banking in the UK dropped notably between 2019 and 2024, with a particularly sharp decrease in 2020 and 2021 during the COVID-19 pandemic.
Methods of processing banking affairs in the United Kingdom (UK) in 2nd quarter 2024
The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)." Multiple selections were possible.
More information on the methodology can be found here.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Statista. (July 28, 2024). Methods of processing banking affairs in the United Kingdom (UK) in 2nd quarter 2024 [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1395164/processes-in-banking-affairs-in-the-uk/
Statista. "Methods of processing banking affairs in the United Kingdom (UK) in 2nd quarter 2024." Chart. July 28, 2024. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1395164/processes-in-banking-affairs-in-the-uk/
Statista. (2024). Methods of processing banking affairs in the United Kingdom (UK) in 2nd quarter 2024. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1395164/processes-in-banking-affairs-in-the-uk/
Statista. "Methods of Processing Banking Affairs in The United Kingdom (Uk) in 2nd Quarter 2024." Statista, Statista Inc., 28 Jul 2024, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1395164/processes-in-banking-affairs-in-the-uk/
Statista, Methods of processing banking affairs in the United Kingdom (UK) in 2nd quarter 2024 Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1395164/processes-in-banking-affairs-in-the-uk/ (last visited November 10, 2024)
Methods of processing banking affairs in the United Kingdom (UK) in 2nd quarter 2024 [Graph], Statista, July 28, 2024. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1395164/processes-in-banking-affairs-in-the-uk/
