Processes in banking affairs in the U.S. 2024

Published by Statista Research Department, Oct 16, 2024

Mobile banking was the primary method to process banking matters among bank account holders in the United States in the second quarter of 2024. According to Statista's Consumer Insights, the share of bank account holders who processed banking matters on smartphone or tablet was 62 percent. Branch banking ranked second with 46 percent, surpassing online banking with 40 percent. Online banking usage dropped significantly between 2019 and 2024.

Methods of processing banking affairs in the United States in 2nd quarter 2024

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Source

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Release date

July 2024

Region

United States

Survey time period

July 3, 2023 to June 19, 2024

Number of respondents

9,254 respondents

Age group

18-64 years

Special properties

bank account holders

Method of interview

Online survey

Supplementary notes

The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)." Multiple selections were possible.

More information on the methodology can be found here.

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Statistics on " Banking industry in the United States "

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Overview

6

Banking system efficiency and stability

6

Retail banking

7

Investment banking

7

Corporate banking

5

Online and mobile banking

7

Largest banks

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Workforce diversity

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