The number of eServices users is forecast to continuously increase within the next years. After ten consecutive years of increase across all segments, the global eServices user count is estimated to reach 2.7 billion by 2027.
Number of eServices users worldwide from 2017 to 2027, by segment
(in billions)
Data provided by Statista Market Insights are estimates.
eServices refer to the delivery of services through electronic means, typically via the internet. eServices offer the convenience of conducting transactions and accessing information online and have become increasingly popular in recent years due to the growth of internet accessibility and the increasing use of digital devices.
The definition includes event tickets (sport events, music events and cinema tickets), dating services (matchmaking, online dating, casual dating), online gambling, and online education. The ticket reservation or purchase can be completed on a desktop PC or via mobile devices (smartphones or tablets).
The definition of eServices does not include media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, and neither are revenues from software downloads, and services, or price/product comparison site commission fees.
All figures are estimate. A detailed methodology can be found in the Statista Market Insights.
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Statista. (April 1, 2023). Number of eServices users worldwide from 2017 to 2027, by segment (in billions) [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/forecasts/1391307/eservices-users-segment-worldwide
Statista. "Number of eServices users worldwide from 2017 to 2027, by segment (in billions)." Chart. April 1, 2023. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/forecasts/1391307/eservices-users-segment-worldwide
Statista. (2023). Number of eServices users worldwide from 2017 to 2027, by segment (in billions). Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/forecasts/1391307/eservices-users-segment-worldwide
Statista. "Number of Eservices Users Worldwide from 2017 to 2027, by Segment (in Billions)." Statista, Statista Inc., 1 Apr 2023, https://www-statista-com.ezproxy.canberra.edu.au/forecasts/1391307/eservices-users-segment-worldwide
Statista, Number of eServices users worldwide from 2017 to 2027, by segment (in billions) Statista, https://www-statista-com.ezproxy.canberra.edu.au/forecasts/1391307/eservices-users-segment-worldwide (last visited November 10, 2024)
Number of eServices users worldwide from 2017 to 2027, by segment (in billions) [Graph], Statista, April 1, 2023. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/forecasts/1391307/eservices-users-segment-worldwide
