Main reasons for online returns in the UK 2023

Published by Statista Research Department, May 24, 2024

According to a study conducted in 2023, online shoppers in the United Kingdom (UK) frequently return items due to size issues. Nearly 60 percent of UK consumers returned products because of this issue. Other reasons for returning items include items arriving damaged or defective, arriving late, or not matching the description on the website.

Main reasons for returning online purchases in the United Kingdom (UK) in 2023

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Release date

October 2023

Region

United Kingdom

Survey time period

2023

Number of respondents

2,000 online shoppers

Special properties

online shoppers who have made purchases within the past six months

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Statistics on " E-commerce returns in Europe "

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Global overview

4

Regional overview

5

United Kingdom

7

Germany

4

France

5

Spain

5

Italy

5

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Topics

E-commerce returns in EuropeE-commerce returns in the United StatesE-commerce in the European UnionOnline deliveries and returns in the United Kingdom (UK)E-commerce in Central and Eastern Europe (CEE)
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