In 2023, 44 percent of online consumers surveyed identified the leading marketplace in their region as the channel offering the easiest returns process. Retailer sites ranked second, with 11 percent of respondents. However, 12 percent indicated that none of the listed options provided an easy returns process.
Online shopping channels offering the easiest returns process worldwide in 2023
The study was conducted in the following 18 countries: the United Kingdom, United States, France, Spain, China, Japan, Australia, Brazil, Argentina, Mexico, Colombia, India, Poland, United Arab Emirates, Netherlands, Germany, South Africa, and Thailand.
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Wunderman Thompson Commerce. (June 27, 2023). Online shopping channels offering the easiest returns process worldwide in 2023 [Graph]. In Statista. Retrieved November 10, 2024, from https://www-statista-com.ezproxy.canberra.edu.au/statistics/1376523/online-channels-easy-returns-process-worldwide/
Wunderman Thompson Commerce. "Online shopping channels offering the easiest returns process worldwide in 2023." Chart. June 27, 2023. Statista. Accessed November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1376523/online-channels-easy-returns-process-worldwide/
Wunderman Thompson Commerce. (2023). Online shopping channels offering the easiest returns process worldwide in 2023. Statista. Statista Inc.. Accessed: November 10, 2024. https://www-statista-com.ezproxy.canberra.edu.au/statistics/1376523/online-channels-easy-returns-process-worldwide/
Wunderman Thompson Commerce. "Online Shopping Channels Offering The Easiest Returns Process Worldwide in 2023." Statista, Statista Inc., 27 Jun 2023, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1376523/online-channels-easy-returns-process-worldwide/
Wunderman Thompson Commerce, Online shopping channels offering the easiest returns process worldwide in 2023 Statista, https://www-statista-com.ezproxy.canberra.edu.au/statistics/1376523/online-channels-easy-returns-process-worldwide/ (last visited November 10, 2024)
Online shopping channels offering the easiest returns process worldwide in 2023 [Graph], Wunderman Thompson Commerce, June 27, 2023. [Online]. Available: https://www-statista-com.ezproxy.canberra.edu.au/statistics/1376523/online-channels-easy-returns-process-worldwide/
